Help Desk

Job description

- Install, modify, and repair computer hardware and software

- Diagnose and resolve technical hardware and software issues

- Maintain daily performance of computer systems

- Resolve technical problems with Local Area Networks (LAN)

- Install computer peripherals for users

- Stay current with system information, changes and updates

- Prepare activity reports

- Schedule Preventive Maintenance on Hardware

- Review Event Viewer on Servers to solve the issues

- Document network support activities and prepare related reports

- Hands on Customer Support software (Ticketing System)

- Respond to user inquiries regarding computer software or hardware

- Follow up with customers to ensure issue has been resolved

- Troubleshooting computers and peripheral devices (such as printer, scanner)

Requirements

- University degree in Computer Software or Hardware  

- Minimum 2 years similar experience in IT help desk, service desk, and technical support

- Excellent team work skills

- Familiar with Windows,Linux & Mac OS

 - Familiar with Monitoring: PRTG, Solarwinds

- Familiar with retail Computer/Network purchasing

- Interested in new Technology & Research on IT Science

- Accountable and Trustworthy

- Expert in implementing network settings and design in LAN and WAN and monitoring tools

- Familiar with VoIP, Video conferencing and Wireless communications

- Experienced with Passive Network

- Experienced Servers and Storage

- Experienced with Microsoft Office 2010 and 2013

- Administration & Maintenance of Desktop's (Win7, Win8)

- Familiar with Virtualization Technology (VMware)

- Familiar with passive and network setup