Help Desk

Job description

- Install, modify, and repair computer hardware and software
- Diagnose and resolve technical hardware and software issues
- Maintain daily performance of computer systems
- Resolve technical problems with Local Area Networks (LAN)
- Install computer peripherals for users
- Stay current with system information, changes and updates
- Prepare activity reports
- Schedule Preventive Maintenance on Hardware
- Review Event Viewer on Servers to solve the issues
- Document network support activities and prepare related reports
- Hands on Customer Support software (Ticketing System)
- Respond to user inquiries regarding computer software or hardware
- Follow up with customers to ensure issue has been resolved
- Troubleshooting computers and peripheral devices (such as printer, scanner)
- Familiar with Monitoring: PRTG, Solarwinds
- Familiar with retail Computer/Network purchasing


Requirements

- University degree in Computer Software or Hardware
- Minimum 2 years similar experience in IT help desk, service desk, and technical support
- Excellent team work skills
- Familiar with Windows,Linux & Mac OS
- Interested in new Technology & Research on IT Science
- Accountable and Trustworthy
- Expert in implementing network settings and design in LAN and WAN and monitoring tools
- Familiar with VoIP, Video conferencing and Wireless communications
- Experienced with Passive Network
- Experienced Servers and Storage
- Experienced with Microsoft Office 2010 and 2013
- Administration & Maintenance of Desktop's (Win7, Win8)
- Familiar with Virtualization Technology (VMware)

- Familiar with passive and network setup