Key Account Manager

Job description

• Owning an international and local customer portfolio

• Understanding clients' businesses and strategic goals

• Be continually in client negotiation in regards to criteria such as retention, bookings, trading value, and revenue. Examples include phone calls, emails, face to face meetings, webinars, marketing campaigns and event participation

• Looking after customer base actively and personally and thus ensuring the establishment and strengthening of the business relationship

• Identifying customer needs and potential proactively, making suggestions and initiating initiatives

• Creating reports and presenting them including explanations of the numbers and recommendations for saving options for the customer

• Selling additional products and services by working out a real added value of the product for the customer (solution sales)

• Supporting new accounts for onboarding and work together with Implementations

• Working closely with other departments such as Sales, CS, IT and Back-office to ensure customer satisfaction

• Initiating measures in good time to avoid customer losses

• Increasing customer profitability through targeted and individual measures, but seeing themselves as a mediator between corporate interests and real customer needs


• having 2-3 years of corporate travel experience (Familiarity with travel business norms and terms is a must)

• having preferably come from a travel management company, travel agency, e-commerce company

• possessing strong communication skills: abilities to include conveying, receiving and interpret ideas and information, influence partner decisions and presents information appropriately to a wide and diverse range of audience

• being able to drive actions and achieve results; leading both initiatives and projects to completion

• having the capacity to build presentations and present information in a concise, professional and consumable manner

• Having basic reporting skills, ability to build reports in excel and provide directional analysis

• Familiarity with English is a plus