Alibaba is looking for a talented NOC Specialist to help us improve and expand our rapidly-growing products.
In Alibaba, we believe we can influence the workplace culture of Iran by promoting Integrity, Authenticity, Commitment to something beyond ourselves and Respectful dialogue, and you can be a part of this building procedure.
Pros of working in Alibaba
- Don't worry about your income, we update our payments according to the job market
- We pay for your development plans.
- We provide all the gadgets and devices you need for work (Except for Apple Watch!)
- You won't be isolated in your team, we believe anyone in Alibaba can collaborate for the team's winning!
- If there is a Coolest Office Competition, we may win the Gold medal
- You can have breaks in relaxing areas and help yourself to some drinks and fruits
- We believe diversity brings creativity.
- We don't believe in HW (Hard Working!). We believe in HHW (Happily Hard Working!) so we'll have lots of fun alongside the work.
- Provide network monitoring, incident response, communications management and reporting problems (24/7)
- Ensure the smooth running of the network and services and follow-up tasks / issues due the specified SLA
- Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary
- Document and communicate on cases from inception to resolution, including root cause analysis
- Support continuous improvement to monitoring services and internal processes for resolution of support requests
- At least 2 year experience within the Network Operations Center (NOC) environment
- Proficiency in Monitoring Software such as Zabbix, Solarwinds, PRTG, OPManager and SCOM
- Familiarity with PowerShell & Bash
- Familiarity with Git
- Good Knowledge of CCNP
- Familiarity with Linux LPIC1
- Familiarity DevOps Concept
- Familiar with Data center concepts, Security concepts and Wireless as a plus
- Perform regular support and maintenance activities to make sure that all use cases are normal with impacts to business activities.
- Strong teamwork, interpersonal skill and interested in knowledge upgrading
- Strong organizational skills and the ability to set priorities in a high pressure environment
- Ability to communicate with all levels
- Strong commitment to exceptionally high standards in the work environment
- Good command of English
- Rotational Shift-work
- Ideal Age: 20 - 30
- Based in Tehran